A ___________ position is one where the next step develops specific skills and capabilities which can be transferred from one position to another.

A typical career path in hospitality and tourism is:

You are asked to make a copy of a guest’s itinerary using a copier. This is a form of a:

As you work to climb up the career ladder, ___________ is crucial to performing your on-the-job responsibilities to the highest level.

A typical career path will begin with a(n) ___________ position.

As a guest service professional, you want to make sure the guest:

What information would you need to find the observable behaviors and actions that are required of your hospitality and tourism position?

To “sell” your qualifications and skills to a future employer, you should have a clear and concise:

A ___________ should contain real examples of previous school and employment experiences that demonstrate the qualifications listed on a résumé.

When dressing for an interview, you should:

All of the following are examples of professional behavior guidelines EXCEPT:

You see that a customer has unknowingly dropped $20 on the floor. When considering the right thing to do, you will consider your:

The rules or standards governing the conduct of a person or the conduct of members of a profession are known as:

The following are methods to building positive self-esteem EXCEPT:

Skilled-level employment is first-level employment in a hospitality firm.

A hospitality and tourism professional must have good verbal skills more so than writing skills.

Guest service professionals have a responsibility to meet and exceed guests’ expectations to ensure the quality of their stay is exceptional.

A résumé should be a detailed four- or five-page document that summarizes all qualifications, work experience, education and achievements.

A portfolio should contain visual examples of previous projects, tasks, training, and educational experiences.

It is important to arrive at an interview dressed in normal clothes so that the hiring manager can get a good sense of who you are outside of work.

It is okay for a guest to walk away feeling like no one was listening to them.

Anyone considering a career in hospitality and tourism must be prepared to work with a diverse guest audience.

The job hunting process requires you to prepare a portfolio to use during interviews.

A résumé has a section for work experience and educational experience