Course Introduction
Meet Jason. Jason is a new graduate from a Tourism Management program and is not sure what to do with his life. He gets a job at the big hotel, and begins his adventures in hospitality. Follow Jason and his friends as he rises through the ranks, learn about the many positions of an international hotel, and have some fun along the way. Start YOUR adventures in Hospitality now!
Course Content
Unit 1: Introduction to Hospitality and Tourism Program
Unit 2: Hospitality Soft Skills
Unit 3: Operational Areas
Unit 4: Sales and Marketing
3 Topics
1 Quiz
Sample Lesson
3 Topics
1 Quiz
Sample Lesson
2 Topics
1 Quiz
Sample Lesson
Chapter 4 – Guest Experience Cycle
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3 Topics
1 Quiz
4.1 Stages of the Guest Experience Cycle
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4.2 Operations and the Guest Experience
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4.3 Guest Recovery
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Chapter 4 Quiz [HOMP 1]
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Chapter 5 – Financial Processes and the Guest Cycle
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2 Topics
2 Quizzes
5.1 Financial Transactions
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5.2 The Guest Cycle and Financial Opportunities
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Chapter 5 Quiz [HOMP 1]
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Chapter 5 Essay Questions [HOMP 1]
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Chapter 6 – Communication
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2 Topics
1 Quiz
6.1 Communication
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6.2 Workplace Etiquette
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Chapter 6 Quiz [HOMP 1]
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Chapter 7 – Front Office Operations
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3 Topics
1 Quiz
7.1 The Front Office Manager
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7.2 Front Office Positions
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7.3 The Financial Reporting Cycle
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Chapter 7 Quiz [HOMP 1]
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Chapter 8 – Executive Housekeeping Operations
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2 Topics
2 Quizzes
8.1 Keeping It Clean
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8.2 Housekeeping Inventory
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Chapter 8 Quiz [HOMP 1]
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Chapter 8 Essay Questions [HOMP 1]
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Chapter 9 – Faculties Management
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2 Topics
1 Quiz
9.1 Facilities Management
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9.2 Preventative Maintenance
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Chapter 9 Quiz [HOMP 1]
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Chapter 10 – Food and Beverage Services
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2 Topics
1 Quiz
10.1 Food and Beverage Operations
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10.2 Food and Beverage Departments
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Chapter 10 Quiz [HOMP 1]
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Chapter 11 – Resort Operations
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1 Topic
1 Quiz
11.1 Resorts
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Chapter 11 Quiz [HOMP 1]
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Chapter 12 – Operational Finances
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2 Topics
1 Quiz
12.1 Revenue Centres vs Cost Centres
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12.2 The Night Audit
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Chapter 12 Quiz [HOMP 1]
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Chapter 13 – Marketing
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3 Topics
1 Quiz
13.1 Operational Role of Marketing
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13.2 Tools of Marketing
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13.3 Marketing Messages
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Chapter 13 Quiz [HOMP 1]
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Chapter 14 – Sales
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3 Topics
1 Quiz
14.1 The Role of the Sales Department
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14.2 Prospecting
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14.3 Types of Sales
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Chapter 14 Quiz [HOMP 1]
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Chapter 15 – Operational Safety
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3 Topics
1 Quiz
15.1 Occupational Safety
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15.2 Risk Management
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15.3 Occupational Safety and Health Administration (OSHA)
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Chapter 15 Quiz [HOMP 1]
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Chapter 16 – Security
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2 Topics
1 Quiz
16.1 Security
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16.2 Operational Emergencies and Preparedness
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Chapter 16 Quiz [HOMP 1]
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